Shipping, Returns and Warranty


We want to get you your merino goodies as soon as possible... in most cases you will get them within the week (but often sooner!). See below for more information... If we don't ship to your country, email us at and we'll see what we can do to accommodate your request.

Shipping is available to most countries. The shipping value is automatically calculated during checkout. Standard shipping to European countries takes approximately 3-6 days and to the USA and other countries takes approximately 5-10 days depending on the exact location and individual country customs and import requirements.

Returns and Exchanges?

We hope there will be no need for this service as we take the utmost care to send you the best possible woolly goodness. If you do, however, need to return an item to us for exchange or refund you must do so within 14 days of receipt of the item.

Items may be exchanged or refunded within 14 days of receipt providing that the item is returned to us in the same condition as it was sent. The item must not be used or washed and must be returned its in original packaging, with all labels attached. We cannot accept for refund or exchange non-faulty items that have been worn or used or which have had tags removed or which have been damaged. In any such case the garment will be returned to you at your cost.

You must take care to package the item so that it is not damaged in transit and that it is returned to us safely.

Unless the item is clearly faulty, you are liable for any charges incurred when returning the goods and we recommend that you retain proof of delivery. If an item is clearly faulty, we will credit the cost of the return to your account.

We are unable to accept liability for goods lost or damaged in transit.

Please note there will be a delivery charge incurred for exchanges for any reason other than an accepted fault.

To complete your return, please email your proof of purchase and reason for returning to Successfully returned items will be credited to the account used to purchase the items within 28 days. Original shipping charges cannot be returned on non-faulty items.


Our products are protected by a warranty against manufacturer's defects. We have a one year warranty on zippers and snaps, and a 6 month warranty on the rest of the product. Shrinkage and pilling are not covered by the warranty. Please follow our care instructions to ensure you get the maximum life out of your merino gear. Please contact us at if you need to claim on your warranty and we'll work with you make sure you are happy.